Hospitality Consulting Services

To compete in the highly-competitive hospitality marketplace, you cannot afford to take chances … especially with your most valuable resource: HUMAN CAPITAL.

Recruiting is just the beginning. Your company needs techniques, systems, and processes to develop the hospitality talent already in your business. The more you can develop and promote your employees, the stronger your business becomes.

We can help you RETAIN and DEVELOP your hospitality staff, saving you the time and money you lose when you have turnover.

Retention Practices

Objective Assessment of Employee Engagement

• Job Satisfaction
• Job Stress
• Communication
• Autonomy
• Opportunity for Growth
• Compensation & Benefits
• Quality of Service
• Training & Development

Implement Retention Processes

• Identify Gaps Through Assessment
• Tailor Retention Programs to Your Unique Needs

Focus Group Facilitation

Hospitality Recruiting Process

• Writing Effective Job Descriptions
• Crafting Effective Job Postings
• Recruitment Marketing & Advertising
• Alternative Recruiting Methods
• Integrating an Applicant Tracking System (ATS)
• Interview Process Structure
• Designing Interview Questions
• Designing Practical Interviews (Chef Tastings, Follow-shifts, etc.)
• Preparing & Presenting Offers
• Candidate Acceptance and Transition

Performance-Based Bonus Programs

• Identify Key Components
• Determine Total Compensation Ranges for Eligible Employees
  • Establish Salary Ranges
  • Establish Bonus Awards
• Develop Easy-to-Understand and Easy-to-Manage Bonus Incentives

Onboarding Process

• Creating a Unique Onboarding Experience
• Effective Organization Socialization for Your Company
• Ensuring a Solid Foundation for Your New Employee
• Policy & Procedure Manuals and Guides

Management System Development (Training Process)

• Assessment of Training Program
• Recommendations for Improvement
• Development of Improved Training Program
• Incorporation of Video Training Modules

Leadership System Development

• Shifting Culture from Management to Leadership
• Facilitation of Organization’s Core Values, Vision, Mission
• Integration of Core Values, Vision & Mission into Work Culture
• Development of Values-Driven Performance Reviews

Hospitality Consulting Services Details

• All Programs Tailored to Client’s Unique Needs
• Free Initial Consultation
• Project Estimate Quoted After Initial Consultation