Hospitality Hotel Management
What Is Your Process?
BIG QUESTIONS SERIES: ANSWERING THE MOST COMMON AGENCY QUESTIONS With unemployment rates dropping below 4%, many companies are facing an uphill battle to find qualified talent. In hospitality especially, a boost in the economy also means increased competition to hire and keep employees. At restaurants alone, Americans spent around 14% more on eating out in…
Read MoreWhy Do You Keep Your Clients Confidential?
BIG QUESTIONS SERIES: ANSWERING THE MOST COMMON AGENCY QUESTIONS Your sterling reputation can be a double-edged sword during the hiring process. On one hand, potential candidates may consider or accept other offers long before they hear details of your job opportunity. But including your name in job postings can bring unwanted challenges and complications. The…
Read MoreWhy Do You Invest So Much Time With Each Client
BIG QUESTIONS SERIES: ANSWERING THE MOST COMMON AGENCY QUESTIONS When searching for talent, most of the focus is put on candidates. Finding a skilled and experienced candidate. Getting a candidate to accept an offer. Onboarding, training, and keeping a candidate. But in a successful placement, the company doing the hiring is just as important. That’s…
Read MoreWhy Invest In A Recruiter?
BIG QUESTIONS SERIES: ANSWERING THE MOST COMMON AGENCY QUESTIONS Posting a job opening on an online job board is common practice in today’s digital world. Job listing websites boast low posting costs and centralized management of submitted applications. But posting an open position is just the beginning. The real work (and costs) come after…
Read MoreHow Do You Know What To Look For In A Candidate?
BIG QUESTIONS SERIES: ANSWERING THE MOST COMMON AGENCY QUESTIONS If only 12% of workers are actively looking for a new job, but 45% would be open to talking to a recruiter about the right opportunity, how do we know which candidates to approach? What characteristics get our attention—positively and negatively? And how can we be…
Read MoreHow Quickly Can You Hire Me Someone?
BIG QUESTIONS SERIES: ANSWERING THE MOST COMMON AGENCY QUESTIONS In this series of articles, we tackle the most commonly asked questions of our recruiters. Follow our blog or subscribe to our email newsletter for more FAQ answers. In the growing hospitality industry, a job is filled every 2.5 seconds. Yet, nearly three in four employers…
Read More42 Retention Practices For Hospitality Operators
Hiring the right hospitality talent is top of mind for every executive. Right behind that concern is recruiting’s twin sibling, retention. It’s not enough just to recruit top talent. You have to work just as hard to retain them. To help you and your staff craft an effective retention strategy, we’ve compiled an easy-to-read list…
Read MoreBoost Your Career And Become More Valuable Through Certifications
Leaders are learners. The best leaders keep learning throughout their career. Continuous education not only propels you to excellence as an operator, but it is also a great way to increase attractiveness to potential employers. Since getting into a classroom a few days a week won’t work for most busy Chefs, Managers, and Executives, consider…
Read MoreHospitality Interviews: “You’re on!”
One of my mentors in hospitality told me, “The moment your feet touch the ground on property, consider yourself ‘on.’” He would repeat these words when addressing resort operations staff prior to high season, letting us all know that we are to be ambassadors of our resort brand to every one of our guests. This…
Read MoreFour Keys to Multi-unit Leadership
In my previous role, I had the honor of supporting a great number of amazing multi-unit restaurant leaders over the course of twelve years. I learned as much from them as I hope they did from me. I think the roles of Area Director, Regional Manager, and other multi-unit roles are the most important posts…
Read MoreHurrying Often Results in a Bad Hire
We know that the people in your organization are the most critical factor in your success, but do you spend enough time identifying, recruiting, and retaining top-caliber people? In my experience, most organizations do not. When a talent vacancy occurs leaving you short-staffed, you want to fill it as quickly as possible. The problem with…
Read MoreHospitality Managers: Teach P&L Skills
This year SHS has been in analytics mode, employing a professional researcher to study a variety of topics that affect hiring in the hospitality verticals we serve. (What can I say? We’re curious.) One piece of the research included the analysis of over 500 job postings to gather objective data on the attributes sought most…
Read MoreSolving the Riddle of Tenure
Statistics hold the power to do many things, but “shocking” is generally not one of them. However, the latest bi-annual release from the Bureau of Labor Statistics (BLS) stats did just that: Median job tenure in hotels and restaurants increased 44% from 2002 to 2012. How is that possible if we keep hearing hospitality operators consistently grumbling…
Read MoreThe Return of Risk-Taking: Restaurant & Hospitality Sector Choosing Growth
The National Restaurant Association (NRA) and STR Global have each recently published reports that indicate solid industry growth for restaurants and hotels in 2014. Many operators are enjoying solid gains and investing those funds back into their companies in the form of capital expenditures and additional units. The most striking stat to me from the…
Read MoreAre You Screening For Character?
Your business depends upon establishing trust between you and your customers, guests, and associates. Skills and competence play critical roles, but we go back to businesses that we trust. Your customers don’t trust your “business.” They trust the people in your business. When it comes to building your team, character counts. Character is “the set…
Read More