Hotel Management

Four Keys to Multi-unit Leadership

In my previous role, I had the honor of supporting a great number of amazing multi-unit restaurant leaders over the course of twelve years. I learned as much from them as I hope they did from me. I think the roles of Area Director, Regional Manager, and other multi-unit roles are the most important posts…

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Hurrying Often Results in a Bad Hire

We know that the people in your organization are the most critical factor in your success, but do you spend enough time identifying, recruiting, and retaining top-caliber people? In my experience, most organizations do not. When a talent vacancy occurs leaving you short-staffed, you want to fill it as quickly as possible. The problem with…

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Hospitality Managers: Teach P&L Skills

This year SHS has been in analytics mode, employing a professional researcher to study a variety of topics that affect hiring in the hospitality verticals we serve. (What can I say? We’re curious.) One piece of the research included the analysis of over 500 job postings to gather objective data on the attributes sought most…

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Solving the Riddle of Tenure

Statistics hold the power to do many things, but “shocking” is generally not one of them. However, the latest bi-annual release from the Bureau of Labor Statistics (BLS) stats did just that: Median job tenure in hotels and restaurants increased 44% from 2002 to 2012. How is that possible if we keep hearing hospitality operators consistently grumbling…

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The Return of Risk-Taking: Restaurant & Hospitality Sector Choosing Growth

The National Restaurant Association (NRA) and STR Global have each recently published reports that indicate solid industry growth for restaurants and hotels in 2014. Many operators are enjoying solid gains and investing those funds back into their companies in the form of capital expenditures and additional units. The most striking stat to me from the…

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Are You Screening For Character?

Your business depends upon establishing trust between you and your customers, guests, and associates. Skills and competence play critical roles, but we go back to businesses that we trust. Your customers don’t trust your “business.” They trust the people in your business. When it comes to building your team, character counts. Character is “the set…

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